Question 1

What is Bordera?

Accepted Answer

Bordera is a simple way to send money from the US to India and the Philippines. We work with regulated financial partners to move your money safely, so you don't have to think about the banking side — just send, and we handle the rest.

Question 2

How does Bordera work?

Accepted Answer

You create an account, verify your identity, add your recipient's details, and send. We convert your dollars, route the payment through our regulated partners, and deposit it into your recipient's bank account. Most transfers are quick and fully trackable.

Question 3

How is Bordera different from a bank?

Accepted Answer

Traditional banks rely on complex intermediary networks that cause delays and hidden fees. Bordera works with regulated partners using stablecoin technology as a modern payment rail—enabling faster, more secure payout processing. This allows us to provide higher exchange rates, lower transfer costs, and a frictionless mobile experience

Question 4

Is Bordera safe to use?

Accepted Answer

Yes. We use industry-standard encryption, secure verification processes, and work exclusively with regulated financial partners to protect your money and personal information.

Question 5

Is Bordera licensed/regulated?

Accepted Answer

Bordera works with licensed and regulated financial partners to provide payment services. The applicable regulated payment activities are performed by the relevant licensed partners in each supported corridor.

Question 6

Which countries are supported?

Accepted Answer

Right now, Bordera supports transfers from the US to India and the Philippines. We're building toward more corridors, so keep an eye out for updates.

Question 7

Who can use Bordera?

Accepted Answer

Anyone who is 18 or older and can verify their identity. That includes US citizens, visa holders, green card holders, and international students and professionals.

Question 8

How do I know if Bordera is available in my country?

Accepted Answer

Visit our website or download the app to see the latest list of supported countries and transfer corridors.

Question 9

Can businesses use Bordera?

Accepted Answer

Business account availability depends on the services currently offered. If business transfers are supported, you'll find the eligibility requirements during registration. Currently, Bordera is designed for personal transfers only

Question 10

Which currencies are supported?

Accepted Answer

We currently support USD (US Dollar) and PHP (Philippine Peso) as sending currencies for transfers to India, with funds received in INR (Indian Rupee). More countries and currencies are coming soon.

Question 11

Can I use the service if I am not a resident of the supported country?

Accepted Answer

You can create an account and explore the app, but Bordera is available only to customers who meet the eligibility requirements for its supported transfer corridors.

Question 12

Can students use the service?

Accepted Answer

Yes. Anyone aged 18 or older who can successfully verify their identity can use the service, subject to eligibility requirements and supported transfer corridors.

Question 13

Do I need an existing bank account to use Bordera?

Accepted Answer

Yes. You need an eligible bank account to fund your transfer through Bordera. The bank account must meet our verification and eligibility requirements and be supported for your selected transfer corridor.

Question 14

Are transfer delivery times guaranteed?

Accepted Answer

While most transfers are completed quickly, delivery times are estimates, not guarantees. Timing depends on your payment method, banking hours, required compliance reviews, and the recipient's bank processing schedules. An estimated delivery time is shown before you confirm your transfer.

Question 15

Is there a mobile app, or web-only?

Accepted Answer

Bordera is available as a mobile app. Support for our web platform will be enabled in a few months, allowing you to manage your transfers from whichever device is most convenient

Question 16

What languages is Bordera available in?

Accepted Answer

Bordera is currently available in English. We plan to add support for more languages in the future.

Question 17

How do I contact support if I have an issue?

Accepted Answer

If you face any issue during signup or while using Bordera, you can contact Bordera Support through the in-app support option or web platform. Our support team can assist with account creation, verification, transfers, payments, or any other issues.

Question 18

How do I create an account?

Accepted Answer

Download the app or visit our website, enter your email, use Google SSO or set a password, and follow the steps. It takes just a few minutes.

Question 19

What do I need to sign up?

Accepted Answer

Just your email and username to get started. You'll complete identity verification before you send your first transfer.

Question 20

Can I use Bordera without verification?

Accepted Answer

You can create an account without verifying, but you'll need to complete identity verification before your first transfer goes through. It's a one-time process.

Question 21

Can I have multiple accounts?

Accepted Answer

No. Each person can only hold one Bordera account. This keeps your money and your identity protected.

Question 22

Can I sign up using Google or Apple ID?

Accepted Answer

Yes. If social sign-in is available in your app or website, you can create an account using your Google or Apple account. We may still ask for additional information later to complete identity verification.

Question 23

Can I register without a phone number?

Accepted Answer

No. A valid phone number is required for account security and verification.

Question 24

Can I register without an email address?

Accepted Answer

No. A valid email address is required to create and manage your account.

Question 25

Can I use a virtual phone number?

Accepted Answer

For security and regulatory reasons, some virtual or temporary phone numbers may not be supported.

Question 26

Why is account creation failing?

Accepted Answer

This can happen because of incorrect information, network issues, duplicate accounts, or temporary technical problems. Review your details and try again.

Question 27

Can I change my username and DOB after signing up?

Accepted Answer

Usernames can usually be updated from your profile settings, subject to availability and our account policies. If you do not see the option, contact support for assistance.

Question 28

Can I update my personal information later?

Accepted Answer

Yes. You can update details such as your address, phone number, or email address from your account settings. For security reasons, some changes may require verification.

Question 29

How do I delete my account?

Accepted Answer

Contact our support team at support@bordera.money and we'll help you close your account. Any pending transfers will complete first.

Question 30

Can I temporarily disable my account?

Accepted Answer

If temporary deactivation is supported, contact support and we can help restrict access to your account until you are ready to use it again.

Question 31

Can I use the same account on multiple devices?

Accepted Answer

Yes. You can log in on multiple devices, but we may ask for additional verification when you sign in from a new device.

Question 32

I forgot my password. What should I do?

Accepted Answer

Select Forgot Password on the login screen and follow the instructions sent to your registered email address.

Question 33

Can I change my password?

Accepted Answer

Yes. You can change your password from the account security settings at any time.

Question 34

What should I do if I cannot access my account?

Accepted Answer

If you can't access your Bordera account, first check that you're using the correct email address/phone number and login credentials. If you're still unable to sign in, use the available account recovery options or contact Bordera Support for assistance. For your security, never share your password or OTP with anyone.

Question 35

Why didn't I receive the OTP?

Accepted Answer

Ensure your phone has network coverage, confirm the number entered is correct, wait a minute, and request a new OTP.

Question 36

Can I resend the OTP?

Accepted Answer

Yes. Use the Resend OTP option after the waiting period shown on the screen.

Question 37

Why is my account temporarily locked?

Accepted Answer

An account may be temporarily locked after multiple unsuccessful login attempts or unusual activity. This is a security measure designed to protect your account.

Question 38

How do I unlock my account?

Accepted Answer

Wait for the lock period to expire and try again, or use the password reset option. If you still cannot access your account, contact support.

Question 39

Why am I being asked to verify my identity again?

Accepted Answer

We may request re-verification if your information changes, your account activity changes significantly, or regulations require us to refresh customer records.

Question 40

My account was suspended. What should I do?

Accepted Answer

If your account has been suspended, contact support. We'll review the account and explain the next steps, if any.

Question 41

What is KYC?

Accepted Answer

KYC (Know Your Customer) is the process of verifying your identity before you can use financial services. It helps prevent fraud, money laundering, and unauthorized transactions while keeping the platform secure.

Question 42

Is KYC mandatory?

Accepted Answer

Yes. Identity verification is required before you can send money. This is a regulatory requirement for all licensed money transfer services.

Question 43

Why do I need to verify my identity?

Accepted Answer

As a regulated financial service, we're required to confirm who our customers are. It protects you, your recipient, and the entire payment network from fraud.

Question 44

Do I need to complete KYC every time I send money?

Accepted Answer

No. In most cases, verification is a one-time process. However, we may request updated information if regulations require it or if your account activity changes.

Question 45

What ID documents are accepted for verification?

Accepted Answer

To complete the KYC verification, you will need to upload one of the following documents:
* Driving License
* State ID
* US Passport
* Passport Card
* Permanent Resident Card
* Visa

Question 46

How long does verification take?

Accepted Answer

Most verifications complete within a few minutes. Occasionally we need a closer look, which can take up to 24–48 hours.

Question 47

Why did my verification fail?

Accepted Answer

Usually it's a blurry photo, an expired document, or details that don't quite match your account. We'll tell you exactly what to fix.

Question 48

What is selfie verification?

Accepted Answer

It's a quick photo or short video of your face that we match against your ID. It confirms that the person opening the account is really you.

Question 49

Do I need to provide address proof?

Accepted Answer

Sometimes, especially for larger transfers. If we need it, we'll ask for a recent utility bill or bank statement with your name and address.

Question 50

What happens if the information I entered does not match my identity document?

Accepted Answer

If the information you provide does not match your identity document, your verification may be delayed or unsuccessful. Please check that your details are accurate and match your identity document exactly.

How can we help you?

Categories

Still have questions?

All Frequently Asked Questions